Stakeholder & scope

Customers

Customers are individuals or organizations that purchase or use a company’s products or services.

Corenot covered

What it is

Customers are individuals or organizations that purchase or use a company’s products or services. Understanding customers' expectations and preferences can drive sustainable product development, influence market acceptance, and support the shift toward more responsible business practices.

Why it matters

Understanding customers' expectations and preferences can drive sustainable product development, influence market acceptance, and support the shift toward more responsible business practices.